Customer Service and Call Center Assessments

• Select Pre-Employment Screening System - Identifies hourly customer service, call center and entry-level sales/service providers who have stable work-related personality characteristics and productive work behaviors.
• DISC Behavioral Style for Management-Staff - The most widely-used version of our advanced DISC behavioral style profiles, this TTI Success Insights™ profile is an updated version of the MFS Employee-Manager. For staff, management, professional, and technical positions.
• E-Net Hire Workplace Attitudes - Analyzes up to 16 positive and negative behaviors you select as being important to the job.
• Orion - Comprehensive opinion survey measures specific job-relevant attitudes. Standard, customer service, safety versions.
• TTI Personal Talent Skills Inventory™ - Ranks personal capabilities and key talents to describe potential for workplace performance in a number of specific positions. Leadership, Management, Sales Management, Sales Representative, Healthcare, Emotional Intelligence, Sales, Customer Service, Coaching, General Employee.
• Interactive Insights™ Talent and Development Inventory - Assesses employee talents and creates a personalized development plan that capitalizes on individual strengths, consolidates unique talents, and leverages them for top performance. Success Style, Sales, Team, or Relationships versions.
• Total View - Measures abilities, interest, and personality traits for an analysis of the person, job responsibilities, and job match.
• Trimetrix System - The Personal Plus assessment measures core attitudes, personal attributes, values, and behavioral traits.
• Task Quotient - Measures the percentage of time spent on routine tasks, trouble-shooting, and projects. Multi-respondent, comparisons, and development versions available.
• Talent/Job Fit Series - Bottom-line graph reports combine DISC Behavioral Style hierarchy, Values/Motivators, and the Task Quotient.
• Interview Insights - Behavioral Style Interview Insights - An abbreviated DISC behavioral profile that includes interview questions.
• DISC Behavioral Job vs. Applicant Style - Compares the behavioral styles of the job and of the applicant, used after the optimal style of the job has a valid benchmark.
• Career Planning Success Insights - Combines the TTI advanced DISC behavioral style profile, a comparative analysis between your actual and ideal working environments, and an official listing of behaviorally-compatible job positions.