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Are you doing all that you can to sort the wheat from the chaff?

How do you identify potential employees for service and associate-level sales that will show the characteristics necessary for success in these positions?

Warm bodies are not enough – turnover is too costly. More important, every customer interaction with your company helps or hurts your reputation.

Who will be reliable and treat your clients, customers and patients with courtesy and friendliness?

One of the pre-employment assessments that really works for this particular set of job positions is called Select.

Select measures key dimensions of the service personality – the information you need to know: positive service attitude, energy level, frustration tolerance, multitasking, diversity, accommodation to others, integrity and other dimensions important to success in a given job. It produces a predictive score including a 3 to 8 page report with a structured interview and specific questions based on the candidate’s score.

Validated templates are included for specific job. For example, the Call Center template has validated questions specific to inbound and outbound sales as well as inbound service.

Modules are included for customer service, personal services, production and distribution, hospitality, administrative support and call center positions. Specialized versions for the health care industry, retail sales and sales management are also available.

Easy to customize and validate for your organization, some of the situation-specific dimensions that could be assessed include: multitasking, attention to detail, self-reliance, task focus, interpersonal insight, criticism tolerance, social comfort, empathy, and so on. Benchmarked dimensions of a particular position may include:

• Integrity
• Energy Level
• Frustration Tolerance
• Accommodation to Others
• Positive Service Attitude
• Acceptance of Diversity
• Multi-tasking
• Dependability
• Empathy
• Attention to Detail
• Self-control
• Criticism Tolerance
• Productive Attitude
• Interpersonal Insight
• Self-reliance
• Task Focus
• Retail Math Skills (optional)
• Reading Skills (optional)
• Counterproductive Behaviors (optional)

Great for interview preparation!

Select

• Validated for Specific Jobs and Industries
• Predictive of Job Success
• Developed by Organizational Psychologists
• Graphic To-the-Point Simplicity
• EEOC/ADA Compliant
• Structured Interview Development
• Includes a Rating of Responses
• Interview Suggestions for Potential Problem Areas
• Summary Reports
• Demographic Breakdowns
• System Reports (by score, position, date, location, type)

Select Available Assessments by Position:

• Select Administrative Support
• Select Call Center Inbound Outbound Sales
• Select Call Center Inbound Sales
• Select Call Center Inbound Sales and Service
• Select Call Center Inbound Service
• Select Call Center Outbound Sales
• Select Call Center Staffing Suite
• Select Convenience Store Associate
• Select Convenience Store Manager
• Select Customer Service
• Select Healthcare
• Select Help Desk Agent
• Select Hospitality
• Select Leasing Agent
• Select Office Staffing Suite (also includes Light Industrial)
• Select Personal Services
• Select Production Distribution (ie, Driver, Warehouse)
• Select Receptionist/Operator
• Select Retail Clerk/Cashier
• Select Retail Sales Associate
• Select Retail Combo Cashier/Sales
• Select Entry-level Retail Manager

Download sample reports

Contact us to order

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A McKinsey global survey has found that sociopolitical issues are making a more significant impact on companies.

A few of the findings include:

• Executives expect the environment, including climate change, to affect shareholder value far more than any other societal issue during the next five years. Their concern now exceeds that of consumers.
• Most managers are personally worried about global warming. Only one in ten reports not worrying at all, and just 3 percent say they do not believe that it is happening. Corporate political influence and involvement, health care and other employee benefits, and job losses from offshoring also rank high on the sociopolitical agendas of business leaders.
• Executives indicate that companies are getting a little better at managing sociopolitical issues and understanding what the public expects of them.

Consumers vote with their wallets, and employees want to work for the most reputable companies.

We expect that consumers and employees will expect a higher standard of ethics – including a concern for the common good – from companies in the coming years.

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